Concierge gets used loosely. We use it tightly: two named providers reachable to you by phone for the duration of your treatment plan; same-week scheduling within reason; written records you receive, not summaries of records.
It is a contract because we put it on paper. It is also why our patient roster is capped. We close to new patients every March and reopen in September.
If we are closed and you want to be on the September list, write to us. We answer every letter ourselves.